What Starbucks got wrong — and right — after Philadelphia arrests
The company’s initial response was swift, but lacked specifics and sincerity.
Faculty
Roberta Pittore is a Senior Lecturer in Managerial Communication at the MIT Sloan School of Management.
She focuses on communication as it influences teamwork, perceptions of leadership, and decision-making in organizations. Her teaching emphasizes the design and analysis of persuasive messages and in using negotiation techniques to foster business decisions.
Pittore is a faculty mentor for the Action Learning Program’s Global Entrepreneurship Lab and China-India Lab. She has worked with student teams on consulting projects in Cambodia, Vietnam, Thailand, New Zealand, Turkey, Brazil, Colombia, and China. She was the faculty lead for Study Tours to South Korea, Brazil, Mongolia and China, Argentina and Chile, and Israel.
Prior to teaching, Pittore spent more than 20 years in the corporate sector where her work included communication consulting, executive training, working as a stockbroker for E.F. Hutton, and the role of associate vice president at Prudential Bache Securities.
Pittore holds a BS in communication from Emerson College, an MS in communication from Boston University, and an MBA from Simmons College Graduate School of Management.
The company’s initial response was swift, but lacked specifics and sincerity.